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Training Programmes for Performance Improvement
Sales & Service Performance Improvement
We have a dedicated team that specialise in strengthening sales and service results, particularly in call handling, retentions and complaint handling. We use proven pragmatic and effective tools to strengthen your performance and results.
Do you ever hear the question "Why is the customer like that?"
Delegates will:
Learn how to improve sales and service results.
Explore the value add of your product/service.
Differentiate needs to increase sales.
Improve sales and service to fulfill customer needs, apply teamwork as a competitive edge, manage customer challenges, create a win/win from every sales event.
Learn how to adapt their behaviour and communication to exceed the needs of a customer
We adapt each course to specifically meet the needs of your business.
Call our team today to discuss your training needs. 08450 170775
Advisor Development
Think! Training & Consultancy offer a full Training and Learning Needs analysis specifically for Contact Centre Advisor Improvements. This can be done onsite or virtually.
We listen to a wide range of your calls to identify the skills gaps and provide you with a detailed solution overview of training or coaching needs which will drive a performance improvement.
We can then design and deliver a programme which will specifically focus on the skill, behaviour, mindset and motivation to deliver your desired results within your contact centre.
We can help you with the following:-
- Reduction in AHT through the skill of call control and the mindset and behaviour to deliver
- Reduce attrition through self motivation and awareness
- Increase in customer experience and customer satisfaction scores through customer service excellence
- Increase in sales through our sales through service programmes
- Increase in motivation to achieve and exceed targets
- Increase in employee satisfaction through our team leader motivation through communication programmes.
Leadership Development
We work with leaders to enhance performance through focussing on skills, behaviours, mindset and knowledge. We start by understanding yourself and others better to help develop communication, reduce conflict and accelerate positive change. We use practical tools that are easily used within the workplace.
Team Leader Development
Think! Training & Consultancy offer a wide range of training and coaching support to specifically help the team leader population within contact centres to drive a performance improvement.
We can help you with the following:-
- Identify skills gaps on calls and develop the skills to coach
- Coach the coach
- Coaching for performance excellence
- Motivation through communication
- Leadership Excellence
Call us today on 0845 0170775 and speak one of our team about how we can help your business.